Frequently asked questions - Delivery

Here are the delivery times for our various destinations:

Metropolitan France :

• 24 to 48 hours for express delivery
• 3 to 4 working days for standard home delivery
• 2 to 5 working days for relay point delivery

Switzerland :

• Please allow 7 to 10 working days for standard delivery.

Belgium :

• For standard delivery, please allow between 7 and 10 working days.

DROM-COM :

• Please allow 10 to 15 working days for deliveries to French overseas departments and territories.

Other EU countries :

• Standard deliveries to other European Union countries are generally made within 7 to 10 working days.

Canada :

• For standard delivery in Canada, please allow 3 to 4 days.

Once your order has been shipped, you will receive an email with your order tracking number.

Our carriers in mainland France are as follows:

• Home delivery: Colissimo or Colis privé
• Relay point delivery: Mondial relay
• Express delivery: Chronopost

Other destinations :

• Delivery to French overseas departments and territories: Colissimo
• Delivery in Spain: Mondial relay home
• Delivery in Canada: DHL
• Delivery to other countries: Delivingo

STANDARD DELIVERY :

• Delivery in mainland France is offered in relay points.
• Home delivery in mainland France costs €2.99. Free for orders over €40.

EXPRESS DELIVERY :

• Point relais chrono express, to be delivered the day after shipment: 7€.
• Express Chronopost to your door for only €9.90 shipping!
• Overseas delivery (DROM-COM): 7€.
• Delivery in Canada: 20€.
• For orders of €120 or more, delivery is free.
• Finally, for delivery to European Union countries (Germany, Luxembourg, Belgium, Spain, Italy, Portugal) or Switzerland, a €2.99 delivery charge will be billed for all orders under €40.
• For orders of €40 or more, delivery is free.

Yes, most Luxéol products can be delivered to the following destinations:

• Metropolitan France, Corsica, Overseas France (DROM-COM) ;
• Principality of Monaco- Belgium- Switzerland- Luxembourg- Spain- Italy- Portugal- Germany- Canada.

Within a maximum of three (3) working days, to the postal address you provided when you placed your order.

5 to 10 working days from the date of arrival of the parcel at the relay point. It is recommended that you consult the information provided by the carrier or contact the relay point directly for information on how long your parcel will be held. We recommend that you consult the information provided by the carrier or contact the relay point directly for information on how long your parcel will be held.

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